Terms of Service | Eagle Locksmith

Who these terms apply to

These terms are an agreement between you and Eagle Locksmith, a mobile locksmith company based in Charlotte, NC 28262 ("we", "us"). By using www.eaglelocksmithcharlotte.com, calling or texting 704-508-9291, or booking a service, you agree to them. If you do not agree, please do not use the site or book a job.

Estimates and pricing

Every call includes a free estimate. Prices quoted on the phone or shown on this website are starting prices ("from") for a standard job and depend on the lock, key type, vehicle, time of day and location.
The technician confirms a firm price before any work starts. You may decline at that point at no charge, except a service-call fee when you asked us to come out and then cancel on arrival.
Prices on the website are in US dollars and may change without notice; the price the technician confirms with you is the one that applies.

Identity and authorization

By law and for your protection, our technicians open locks and make keys only for the owner, tenant or an authorized person. You agree to show government-issued photo ID and proof that you own, rent or are authorized to access the property or vehicle (registration, lease, mail at the address, or similar) before work begins. We may refuse or stop a job if authorization cannot be shown, and the service-call fee still applies.

Booking, arrival and cancellation

Arrival times given on the phone are estimates. We will tell you if we are delayed. Cancelling before the technician is dispatched is free.
If the technician has been dispatched and you cancel, no longer need the service, or cannot be reached at the address, a service-call fee may apply.
We serve Charlotte and the surrounding cities listed on our service area page. Jobs outside that area are accepted at our discretion.

Payment

Payment is due when the job is complete. We accept cash and major credit and debit cards.

Warranty

Keys we cut or program and hardware we install are guaranteed against defects in workmanship: if a key or lock we supplied does not work as intended through no fault of yours, we will correct it at no charge within 90 days (manufacturer warranties on hardware may be longer). The warranty does not cover damage from misuse, accidents, weather, further tampering, or locks and keys supplied by others.

Non-destructive entry and existing damage

We open locks without damage whenever the lock allows it. Some locks (for example certain high-security or already-damaged locks) can only be opened by drilling; the technician will explain this and get your approval first. We are not responsible for pre-existing wear or damage to doors, locks, windows or vehicles, and we will point it out before starting.

Using this website

The content of this site (text, photos, logo) belongs to Eagle Locksmith or its licensors and may not be copied for commercial use without permission.
The site is provided "as is". We try to keep information accurate and the site available, but we do not guarantee either. Brand names mentioned (lock and vehicle manufacturers) belong to their owners and are used only to describe the products we service.
Do not use the call-back form to send spam, false requests or unlawful content.

Limitation of liability

To the extent permitted by law, our total liability for any claim connected to a job or to this website is limited to the amount you paid us for that job. We are not liable for indirect or consequential losses such as lost time, lost income or missed appointments. Nothing in these terms limits liability that cannot be limited by law.

Privacy

How we handle your information is described in our Privacy Policy, which forms part of these terms.

Governing law and changes

These terms are governed by the laws of the State of North Carolina. Disputes will be handled in the courts of the county in which Charlotte is located, after we have first tried to resolve them directly. We may update these terms; the current version is always at www.eaglelocksmithcharlotte.com/terms/.

Contact

Eagle Locksmith · Charlotte, NC 28262 · 704-508-9291 · eaglelocksmithnc@gmail.com